International Move

Pre-move survey

Upon receiving your call or your appointment online, a sales consultant will be assigned to visit your home to do a free pre-move survey.

Through the survey the sales consultant will:

walk through your house with you to access the volume of your household effects that need to be moved.
make a presenation of our company and our service to tell you how we perform your move from A to Z and let you know how we pack different items with different materials, how lift-vans or containers are loaded, how they are handle, how to do the Customs clearance.........
learn about your moving needs: Any items need sepcial care and handling? Insurance cover of your household goods; Any items for storage or donation? Your prefered packing order, your departure time and arrival time……

Quotation and contract

A quotation sheet based on the survey together with the acceptance form of quotation will be sent to you via fax or email in 24 hours after the survey.
If you are pleased to accept our quotation and decide to choose us for you upcoming move, please complete the acceptance form and send it back to us as soon as possilbe. The acceptance form being completed, authorized & stamped signifies the commencement of our service for you.

Planning of the move

Planning of your move in advance can make you be sober minded from the beginning to the end of your move. You will always know what's the next of my move.

A timetable of your move will be provided to you:

Packing date
Loading date
Relic inspection date (for the shipment outbound)
Document Customs clearance date
Payment date
Goods dispatched date
Trasit time
Estimated time of arrival
Estimated time of delivery

Packing, loading and storage

During a move especially in an international move, furniture and household effects are exposed to some hazards and risks. Properly packing your valued belongings is essential in assuring that your shipment arrives at its destination in the same condition as it was loaded. With over 10 years of packing and moving experience, our professional packers are aware of what the risks are before packing, and what protective measures they need to take to protect any item from the risks.

An English-speaking supervisor will be on site during the packing. He will communicate with you and make the operation orderly and organized.

All your household effects that have already been packed will be labelled and recorded on the packing list clearly in English and Chinese by our supervisor. He will give you one copy after finishing it and being signed by both you and him.

Loading is not as easily as what somebody considers that just place all goods randomly in a container or in a close truck. According to our experience, the damage ratio is to much extent relative to the loading method. A scientific and designable loading can not only save your space, namely your money, but also save your household goods even most professional packed from evitable damage.

We provide long term and short term storage at both origin and destination. When you are still looking for a new home at the destination, or your new house has not enough space to welcome your upcoming goods…… it is a good way to store them in our warehouse. Whenever you need them, just call un one day in advance.

Forwarding and transportation

Transportation by road(local move & domestic move): dry close truck
Forwarding by sea (intl move): FCL dry 20' container & 40' container; LCL liftvan
Forwarding by air: air shipment cartons

Destination service

Upon the arrival of your goods, we/our agent will contact you to arrange the delivery.

Open the container of truck after confirming the seal number
Make protection on the floor,wall,corner
Unload all your goods and place them according to your direction.
Check the quantity of your goods.
Unpack your goods and relocate them following your ideas.
Collect debris from your house.
Sign the delivery report after finishing the main job.
Sign the packing list

After sales service

Debris twice free pickup: Normally not all of your household effects are to be unpacked upon the delivery, and not all your furniture will be relocated at the suitable place, so we promise twice free pickup and relocating.

Damage claim: our customer service manager will contact you upon receiving the damage claim on the delivery report in 2 working days.

Our claims are quite low due to excellent packing and wrapping techniques but we highly recommend you to take out an insurance policy to cover any unforeseen happening beyond our